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What should I do if I've made a mistake in my order?
Published in My order
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Once you've confirmed your order, you can't change or cancel it. However, you have the right to withdraw from the transaction within 14 days of the date on which you or a third party other than the shipper takes physical possession of the products (see our terms and conditions of sale).
https://staging.julbo.com/en_gb/faq/question/ajax/faq_id/269/
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